Refund policy
Return Policy
We want you to be completely satisfied with your purchase from Wandr By Onescreen. If you are not entirely happy, our return policy makes it easy to return products. Please review the details below:
1. Return Eligibility
- Return Period: You can return items within 30 days of the purchase date.
- Condition: Items must be returned in their original condition, unused, and with all original packaging and tags attached.
2. Free Return Shipping
- We offer free return shipping for all eligible returns. A prepaid UPS return label will be provided once your return request is approved.
3. No Restocking Fees
- No restocking fees will be applied to any returns.
4. Exceptions
- We do not accept returns on final sale items. All other products are eligible for returns, provided they meet the return criteria stated above.
5. How to Initiate a Return
- Contact Customer Support: Reach out to our customer support team to request a return. Please provide your order number and reason for return.
- Receive Your Return Label: We will email you a prepaid UPS return label.
- Ship the Item Back: Attach the return label to the package and drop it off at any UPS location.
- Refund Process: Once we receive the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
6. Exchanges
- We do not offer direct exchanges. To exchange an item, please return the original purchase and place a new order for the desired item.
7. Damaged or Defective Items
- If you received a damaged or defective item, please contact us within 7 days of receiving your order for a replacement or refund.